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Content Domain 4: Billing, Pricing, and Support

Domain 4 covers Billing, Pricing, and Support and represents 12% of the scored content on the exam.

Topics

Task Statement 4.1: Compare AWS pricing models.

Knowledge of:

  • Compute purchasing options (for example, On-Demand Instances, Reserved Instances, Spot Instances, AWS Savings Plans, Dedicated Hosts, Dedicated Instances, Capacity Reservations)
  • Storage options and tiers

Skills in:

  • Identifying when to use various compute purchasing options
  • Describing Reserved Instance flexibility
  • Describing Reserved Instance behavior in AWS Organizations
  • Understanding incoming data transfer costs and outgoing data transfer costs (for example, from one AWS Region to another Region, within the same Region)
  • Understanding pricing options for various storage options and tiers

Task Statement 4.2: Understand resources for billing, budget, and cost management.

Knowledge of:

  • Billing support and information
  • Pricing information for AWS services
  • AWS Organizations
  • AWS cost allocation tags

Skills in:

  • Understanding the appropriate uses and capabilities of AWS Budgets and AWS Cost Explorer
  • Understanding the appropriate uses and capabilities of AWS Pricing Calculator
  • Understanding AWS Organizations consolidated billing and allocation of costs
  • Understanding various types of cost allocation tags and their relation to billing reports (for example, AWS Cost and Usage Report)

Task Statement 4.3: Identify AWS technical resources and AWS Support options.

Knowledge of:

  • Resources and documentation available on official AWS websites
  • AWS Support plans
  • Role of the AWS Partner Network, including independent software vendors and system integrators
  • AWS Support Center

Skills in:

  • Locating AWS whitepapers, blogs, and documentation on official AWS websites
  • Identifying and locating AWS technical resources (for example, AWS Prescriptive Guidance, AWS Knowledge Center, AWS re:Post)
  • Identifying AWS Support options for AWS customers (for example, customer service and communities, AWS Developer Support, AWS Business Support, AWS Enterprise On-Ramp Support, AWS Enterprise Support)
  • Identifying the role of AWS Trusted Advisor, AWS Health Dashboard, and the AWS Health API to help manage and monitor environments for cost optimization
  • Identifying the role of the AWS Trust and Safety team to report abuse of AWS resources
  • Understanding the role of AWS Partners (for example, AWS Marketplace, independent software vendors, system integrators)
  • Identifying the benefits of being an AWS Partner (for example, partner training and certification, partner events, partner volume discounts)
  • Identifying the key services that AWS Marketplace offers (for example, cost management, governance and entitlement)
  • Identifying technical assistance options available at AWS (for example, AWS Professional Services, AWS solutions architects)